Refund & Cancellation Policy

Last updated: 14 October 2026

We want you to be happy with what you buy. This page explains exactly when you can get your money back, in plain English.

This site is operated by Aditi Ojha, an individual proprietor trading as The Savvy Humanities, Howrah, West Bengal 711106, India.

The short version

We sell digital study products. Depending on the product page, these may include downloadable notes, online tests and account-based doubt support. A downloaded file cannot be returned. We do not normally refund a change of mind after digital material has been opened or online access has begun. If something has genuinely gone wrong on our side and we cannot fix it, you get your money back in full.

When we will refund you in full

• You were charged twice for the same item
• Money was deducted but you did not receive the included file or account-based access
• You received the wrong file or access — a different subject, class, chapter or feature from what you ordered
• The file is corrupt or will not open, and we are unable to fix it for you
• The file or online feature is materially different from what the product page described

In the first instance, please tell us — most file issues can be fixed within a day by sending the correct file. If an included feature is missing or materially different and we cannot fix it, you get a full refund.

When we cannot refund you

• You changed your mind after downloading or opening the material
• You bought the wrong class, subject or chapter by mistake (tell us anyway — we will usually swap it for the right one)
• You did not get the marks or result you hoped for
• You no longer need the material, or found it elsewhere
• You have shared, uploaded or resold the material

Cancelling an order

You can cancel any order before the digital material has been delivered or online access has begun, and you will be refunded in full. Once a file has been delivered or online access has begun, the refund rules above apply instead.

How to ask for a refund

Email hello@thesavvyhumanities.com within 7 days of your purchase, with:

• The email address and name used for the order
• The order or payment reference number
• What went wrong (a screenshot helps a lot)

How long it takes

We reply to every refund request within 2 working days. If a refund is approved, it is processed through Razorpay back to the same method you paid with, and normally reaches you within 5 to 7 working days. How quickly it appears after that depends on your bank or card provider.

Questions

If anything here is unclear, or you think your situation is not covered, just email hello@thesavvyhumanities.com. We would much rather sort it out than leave you unhappy.